Welcome to MOHELA!



Federally-Owned Loans Now Serviced by MOHELA USDoED2


Congratulations on your college endeavor! Your new federal direct student loan is now being serviced by MOHELA on behalf of the U.S. Department of Education (ED). With over 30 years in the student loan servicing industry, we have the expertise to help manage your loans – answer any account questions, help you explore your benefits and repayment options and process your payments.

We offer tools and resources along with dedicated loan counselors to answer your questions, help you navigate through paperwork and successfully repay your student loans.


Our Customer Promise

MOHELA is committed to giving our customers a first-rate experience. To aid in repaying your student loans, we promise to listen, offer customized solutions to meet your specific needs and provide superior guidance as your dedicated resource expert.


About Student Loans

Based on where you are in the student loan life cycle (in school, in grace or in repayment), we will communicate with you about what actions you may need to take or information you should be aware of. See a summary of the steps in the Federal Direct Loan life cycle.


Manage Your Account

  • Create an Online Account

    This is a great way to stay on top of your student loans.

    • Review loan details (balance, accrued interest, etc.)
    • Update your contact information
    • Enroll in and manage notifications
    • Sign up for Go Paperless electronic correspondence for quicker account updates
    • Access secure messages with customer service professionals
    • Complete prefilled forms and upload forms for processing
    • Make payments
    • Visit our online Info Center to learn about your student loan resources and repayment benefits

  • On the go?

    Use our mobile site for easy account access. Check your balance and even make payments when you’re on the go. You can also send and receive secure messages from a customer service professional.

  • While In School

    Your school will keep us updated on your enrollment status.

  • Additional Disbursements

    If you are scheduled to receive future disbursements to pay for college and you have questions, please contact your school. MOHELA will receive additional disbursements for servicing once these disbursements have been made by the school (paid out).

  • Contact Information

    Keep your contact information up to date so we can reach you with important information. Also, keep an eye on your email for important account updates. To ensure delivery to your inbox, please add mohela@mohela.com and info@mohela.com to your address book.

  • Online Access

    Set up your online account. Remember to Go Paperless to receive electronic updates. If you have already pre-selected electronic Correspondence through the U.S. Department of Education, you can complete the enrollment process for MOHELA’s Go Paperless while creating your online account.

  • Third-Party Authorization

    To authorize someone you trust (e.g., parents or spouse) to have access to your account information, you can download and complete the Third-Party Authorization Form by creating an account.

  • Optional Payment

    You can choose to pay toward your student loans at any time, which will save you money down the road. Interest accrues daily on unsubsidized loans. There are several ways to make a payment. Visit www.mohela.com/infocenter to learn more.

  • Track All of Your Loans

    Monitor the status of all of your loans (ones serviced by MOHELA and other student loan providers) by logging into the U.S. Department of Education’s Office of Federal Student Aid.

  • Call Us with Any Servicing Questions

    We’re here to help! We even have specialty teams if you need customized repayment options, are a member of the military or need more detailed research into your account.


Again, welcome! We look forward to providing you with a first-rate experience.


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