Welcome to MOHELA!
Federally-Owned Loans Now Serviced by MOHELA
Congratulations on your college endeavor! Your new federal direct student loan is now being serviced by
MOHELA on behalf of the U.S. Department of Education (ED). With over 30 years in the student loan servicing industry, we have the expertise to
help manage your loans – answer any account questions, help you explore your benefits and repayment options and process your payments.
We offer tools and resources along with dedicated loan counselors to answer your questions, help you navigate through paperwork and
successfully repay your student loans.
Our Customer Promise
MOHELA is committed to giving our customers a first-rate experience. To aid in repaying your student loans, we promise to listen, offer
customized solutions to meet your specific needs and provide superior guidance as your dedicated resource expert.
About Student Loans
Based on where you are in the student loan life cycle (in school, in grace or in repayment), we will communicate with you about what
actions you may need to take or information you should be aware of. See a summary of the steps in the
Federal Direct Loan life cycle.
Manage Your Account
Create an Online Account
On the go?
Use our mobile site for easy account access. Check your balance and even make payments when you’re on the go. You
can also send and receive secure messages from a customer service professional.
While In School
Your school will keep us updated on your enrollment status.
If you are scheduled to receive future disbursements to pay for college and you have questions, please contact your
school. MOHELA will receive additional disbursements for servicing once these disbursements have been made by the school (paid out).
Keep your contact information up to date so we can reach you with important information. Also, keep an eye on your email for
important account updates. To ensure delivery to your inbox, please add email@example.com and firstname.lastname@example.org to your address book.
Set up your online account. Remember to Go Paperless to receive electronic updates. If you have already pre-selected electronic
Correspondence through the U.S. Department of Education, you can complete the enrollment process for MOHELA’s Go Paperless
while creating your online account.
To authorize someone you trust (e.g., parents or spouse) to have access to your account information, you can download and complete
the Third-Party Authorization Form by creating an account.
You can choose to pay toward your student loans at any time, which will save you money down the road. Interest accrues daily on
unsubsidized loans. There are several ways to make a payment. Visit
www.mohela.com/infocenter to learn more.
Track All of Your Loans
Monitor the status of all of your loans (ones serviced by MOHELA and other student loan providers) by logging into the
U.S. Department of Education’s Office of Federal Student Aid.
Call Us with Any Servicing Questions
We’re here to help! We even have specialty teams if you need customized repayment options, are a member of the military or
need more detailed research into your account.
Again, welcome! We look forward to providing you with a first-rate experience.