New to MOHELA
Welcome to MOHELA!
This information is for borrowers with student loan accounts, owned by the Department of Education and previously serviced by one of the following servicers, now being serviced by MOHELA (A Department of Education Servicer):
- Direct Loan Servicing Center
Your loan ownership has not changed. However, MOHELA will service and process your loans going forward. Get answers
to Frequently Asked Questions about loan transfers to MOHELA.
What to Expect
- The account transfer may take up to two weeks. Once it is complete, we will send a transfer notification letter including
your new account number, payment/contact information (also shown below) and the list of transferred loans.
- Your previous servicer will forward correspondence to MOHELA for 30 days following the transfer.
- Auto Debit Program participants (including eDraft) don't need to reapply. Your information will transfer from your previous servicer
and continue as scheduled. Should an interruption occur, you wll be notified.
- Active Deferment and Repayment Plans should remain active until the scheduled end date or until we are notified of a change.
- If you have an active Forbearance ending in the future, we may attempt to contact you regarding available repayment options to assist
with repaying your student loan debt.
- You may qualify for a variety of repayment plans or forgiveness options. Learn more.
Actions You May Need to Take
- After the transfer date, update any Online or Third-Party Bill Payments (such as through a bank) with the new payment address and new account number. MOHELA also provides an online payment option separate from the Auto Debit Program.
- Create a MOHELA online account here
- Paperless enrollment from your previous servicer will not transfer - sign up for Paperless.
- If you weren't signed up for Auto Debit at your previous servicer and want to begin receiving a .25% interest rate
reduction - create an online account, login and enroll in Auto Debit under "Payment Assistance" once all of your loan information is available.
MOHELA Payment Address
Only use the payment address below if your loan transferred to MOHELA (include your new account number with your payment)
Department of Education
P.O. BOX 105347
Atlanta, GA 30348-5347