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Get to Know MOHELA

MOHELA is a student loan servicer with more than 30 years of experience working with students and families. Among the 10 largest student loan servicers, MOHELA is committed to providing best-in-class service with convenient ways for borrowers to manage their loans.

Created in 1981 as a quasi-governmental entity, MOHELA participated in the Federal Family Education Loan (FFEL) Program for nearly three decades. While fully supporting a portfolio of legacy student loans through FFELP, MOHELA completed steps to become a contractor to service federal student loans. MOHELA received the first not-for-profit contract and began servicing student loans owned by the federal government under the U.S. Department of Education Federal Loan Program in October 2011.

Delivering friendly and responsive service to help borrowers effectively manage their student loans is MOHELA’s daily focus. MOHELA reinvests net revenues to continually improve the systems we use, offer advanced training for our employees and reinforce our approach to excellent customer service.

MOHELA was created, in part, to help students obtain low-cost education loans. By providing more than $300 million in loan forgiveness, MOHELA has helped Missouri students attend Missouri schools. To further support access to higher education and ease higher education costs for Missouri families, MOHELA recently formed the Missouri Scholarship Foundation, a tax-exempt nonprofit 501(c)(3) organization.

Based in St. Louis, Mo., more than 400 full-time MOHELA staff members work with students, schools and lenders servicing upwards of $18 billion in student loans. A second loan servicing center will open in Columbia, MO in 2013.

Mission & Vision

Mission

  • To ease the burden of financing higher education in Missouri while providing exceptional student loan services

Vision

  • Be a nationally recognized leader in student loan servicing and higher education financing
  • Have the capacity and capability to leverage federal contracting and other business-related opportunities
  • Be recognized as an ethical, transparent and prudent steward of assets

For more information about MOHELA, please view our FY2012 Annual Report.


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