MOHELA Is a Servicer to Federal Student Aid
You have a network of support to help you succeed with your federal student loan repayment. Find out
how Federal Student Aid partners with loan servicers
to be here when you need help.
Support You Can Trust
You can visit StudentAid.gov to see a
list of our trusted federal student loan servicers,
or submit a complaint directly to the FSA Ombudsman.
Cosigners and Co-borrowers may view account information, change their contact information and make payments through our website. Other functions may be limited.
TTY: Dial 711
866.222.7060 (Toll Free)636.787.2790 (International)
Direct Loan (DL) and Federal Family Education Loan (FFEL) Programs:
7 AM – 10 PM CT Monday
7 AM – 7 PM CT Tuesday – Friday
9 AM – 1 PM CT Saturday
7 AM – 9 PM CT Monday – Thursday
7 AM – 5 PM CT Friday
Payment and automated account information is also available 24/7.
Do not submit payments to this address.
For fastest processing of documents, consider uploading when possible.
Payment address may be different based upon account information.
or call for your payment address. For convenience, you may also pay online or by phone.
Mail William D. Ford Direct Loan Program payments to:
Please make checks payable to MOHELA and include your 10 digit Account Number.
Mail FFELP/CASH Loan payments to:
Please provide your place of legal residence*
For the best ways to communicate regarding your specific questions, please select a topic from
this drop down list, after you have selected a place of residency.
If you are struggling with your student loans, please
fill out this form
to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts- Ombudsman’s Student Loan Assistance Unit