COVID-19: Be on the look-out for scams, or other misrepresentations, related to COVID-19 Relief. The information on this page
remains true as it relates to COVID-19 Relief, as any relief that is available to you on your student loans, relative to COVID-19, is offered
Avoid Student Loan Scams
You never have to pay for help with your student loans!
Student loan debt can be overwhelming, particularly if you are struggling to make your monthly payments. What can make things more
complicated is the number of Third-Party Debt-Relief or Document Preparation Companies. (Going forward, we’ll refer to these collectively
as, "Debt Relief Companies".) These Debt Relief Companies may offer to consolidate or forgive your student
loans, lower your balance, or reduce your monthly payments.
However, these offers often come at a price, which may not be clearly disclosed.
Debt Relief Companies may misrepresent who they are and what they do. For instance, Debt Relief Companies may charge you up-front and/or
monthly fees in exchange for promises to deliver services. In many cases, these promises often go unfulfilled, and services unperformed. In
addition, what these Debt Relief Companies may not tell you is that these services, such as any repayment plan or option it
offers, is already available to you, free of charge, through the U.S. Department of Education.
MOHELA, a U.S. Department of Education servicer, is here to help walk you through all available repayment plans and options at no cost
to you. So, you never have to pay for assistance with your student loans.
If you feel like you’ve been contacted by a Debt Relief Company for help with your student loans, call MOHELA’s Borrower Protection
Warning Signs of a Scam
If it sounds too good to be true, it probably is...
Caution - Signs You're Being Targeted
Things To Look Out For
You should be careful not to give out sensitive, personal information, particularly to someone you do not know, nor trust.
The U.S. Department of Education Office of Federal Student (FSA) and MOHELA will NEVER ask for your FSAID, nor any
other log-in information!
Debt Relief Companies often impersonate, or imply that they are affiliated with, the U.S. Department of Education and/or MOHELA
(or, other servicers). This is not the case, and you can find the list of U.S. Department of Education approved servicers.
Click here for the list of Approved Servicers.
You should be careful when signing a Third-Party Authorization and/or a Power of Attorney. Providing such authorization, or power,
may allow others the ability to obtain additional information, and/or perform various actions on your behalf, respectively.
Steps to take if you feel like you were the target of a scam:
Discontinue relationship with Debt Relief Company
If you wish to discontinue the relationship with the Debt Relief Company, you should know that the steps to do
so often vary. Some things you should consider:
Submit a Complaint
Submit a Complaint by contacting the following:
For more information on student loan scams, see the links below:
You can find information about your student loan options on this website or on the U.S. Department of Education’s