Welcome to MOHELA
If you recently received notification from your current federal student loan servicer that your loans will be transferring to MOHELA, welcome to MOHELA! Please
refer to the following transfer information.
You can also find general information about how loan transfers work from Federal Student Aid.
The U.S. Department of Education (ED) has transferred the customer service of your federal student
loan account from your current federal student loan servicer to MOHELA, another member of ED’s federal loan servicer team. Your loans were not sold. ED
will continue to own your loans; however, MOHELA will manage your loans and assist you on ED’s behalf as your
federal student loan servicer. This change
in servicer will not impact the existing terms, conditions, interest rate or available repayment plans of your federal student loans.
Your full account details should be available no later than 10 business days after the loan transfer date included in the transfer notification
sent from your current federal student loan servicer.
Now is the time to:
Watch for more information when the transfer is complete. We look forward to providing you with excellent service!
What to Expect for Before, During, and After the Transfer
Your Prior Federal Student Loan Servicer
A transfer notification is sent to you in advance
Typically sent 15 days prior to the transfer date. Includes Q/A and future effective date of the transfer
Transfers are sent to MOHELA on the effective date
e.g. Effective Date 10/4/2021
Correspondence received but not yet processed are sent to MOHELA for processing
Within 30 days after the transfer effective date
Payments received but not posted to your student loan account are sent to MOHELA for processing
Within 30 days after the transfer effective date
MOHELA
Transfer Information is received on the effective date
e.g. Effective Date 10/4/2021
Transfer is in process
Please allow up to 10 business days for the transfer to complete
mohela.com is ready for you to create a User Name/Password
Account details will not be available until after the transfer is complete
A Welcome notification is sent to you after the transfer process is complete
This typically occurs 10 business days after the transfer is received. The notification will
include Q/A and Loan Information
Full loan details are available to you
Please allow 2-3 business days after the Welcome notification has been sent to you
Payments pending to be posted to your student loan account and pending correspondence received from
your prior federal student loan servicer are now in process
Actions You Should Take
Payments
Begin using MOHELA's payment address, your MOHELA account number, and payment
methods to direct your payments to MOHELA.
Remember to update bank or bill pay services with the new information to prevent posting delays.
Account Access
Create a User Name/Password and sign up for Paperless Delivery (eCorr) and other services as they become available
to you on mohela.com
FAQs
The contact information for MOHELA is as follows:
Send Payment To:
Phone: 888.866.4352 (toll-free)
TDD: Dial 711
Public Service Loan Forgiveness: 855.265.4038 (Toll Free)
Customer Service Hours (CT):
7 to 10 Monday
7 to 7 Tuesday to Friday
9 to 1 Saturday
Automated Account Information 24/7
Send All Correspondence To:
Fax: 866.222.7060 (toll-free)
Online Account Access: 24/7 at mohela.com
Create a new User Name and password today!
Go Paperless: Sign up on mohela.com to receive your account information online.
Military Benefits: Once your loans have been fully transferred, contact our team of Servicemember and Veteran
Liaisons at 855.278.3619 or visit mohela.com/military for more information
about the benefits from the U.S. Department of Education and the U.S. Department of Defense.