The contact information for MOHELA is as follows:
Send Payment To:
Phone: 888.866.4352 (toll-free)
TDD: Dial 711
Public Service Loan Forgiveness: 855.265.4038 (Toll Free)
Customer Service Hours (CT):
Monday: 7 - 8 CT
Tuesday - Wednesday: 7 - 7 CT
Thursday - Friday: 7 - 5 CT
Automated Account Information 24/7
Send All Correspondence To:
Fax: 1.866.222.7060 (toll-free)
Online Account Access: 24/7 at mohela.com
Create a new User Name and password today!
Go Paperless: Sign up on mohela.com to receive your account information online.
Military Benefits: Once your loans have been fully transferred, contact our team of Servicemember and Veteran
Liaisons at 855.278.3619 or visit mohela.com/military for more information
about the benefits from the U.S. Department of Education and the U.S. Department of Defense.