MOHELA Transitioning to a New Online Account Platform
We are transitioning to a new loan servicing platform.
If you are a borrower whose loans are currently serviced by MOHELA, you will still have your student loans serviced by MOHELA after the
transition is complete.
In the coming months, we will be reaching out to let borrowers know that their accounts will be transitioning to a new loan servicing platform. As
a part of this process, you will receive a notice that indicates you are about to transition to the new platform. You will then be notified by us
when the transition is complete and your loans have been loaded to the new loan servicing platform.
Read each notice closely for instructions and additional details about the transition.
This change will not impact the existing terms, conditions, interest rates, loan discharge or forgiveness programs, or available repayment plans
on your loans.
You will need to complete certain operational tasks as described below. Continue to check this page for ongoing updates.
What You Need to Know
MOHELA will notify you when your account has transitioned. If you attempt to sign in to mohela.com, you may be redirected to the new platform portal
to establish your new online account.
Visit mohela.studentaid.gov to establish your new account. You will need your Social Security Number
(SSN) to access this portal and will be asked to change your password the first time you access it. Once you log in, you will be able to view your new
account number. Keep in mind that you will not be able to create an account for the new platform portal until you have been notified that your account
Your Actions After the Transition is Complete
To help ensure a smooth transition to our new loan servicing platform, you'll need to do the following:
Check Your Transition Status
Our goal is to help you understand where your account is in the transition process.
New Servicing Platform Status Look-up
To confirm your account transition status, we will need your Social Security Number (SSN), last name, and your date of birth.
Required fields are marked with an asterisk (*).
Frequently Asked Questions
1. What is MOHELA's contact information?
You can find our updated contact information for accounts that have transitioned to the new student loan servicing platform at
2. Will I have a new account number on MOHELA's new servicing system?
Yes. MOHELA will assign a new federal student loan account number to you, which will be listed in your transition notification letter.
3. Will MOHELA continue to have online account access?
Yes. After your account has transitioned to the new platform, you will be able to use the new online borrower portal. Visit
mohela.studentaid.gov to create a user ID and password. Once established,
you can update your contact information, make payments, enroll in Auto Pay and eDelivery of correspondence, and text and email
Please allow 3-4 business days from the date listed on your transition notification letter for your billing and Auto Pay information
to be available on the new online portal.
4. Will I still be able to use the mobile app after the transition?
The MOHELA mobile app will not be available for your federally-owned loan(s) once your loan(s) transition to the new loan servicing
platform. However, a mobile-friendly version of the website will be available.
5. How do I make federal student loan payments to MOHELA on the new platform?
If you are making payments, begin using MOHELA's new contact information to make payments immediately after receiving the transition
notification letter. You will be notified regarding when payments will be due. Please make sure your contact information is up to date
on mohela.studentaid.gov to ensure receipt of these important notices.
6. What happens if I made my payment to MOHELA just prior to or after the transition to the new platform?
If you made a federal student loan payment directly to MOHELA, which was not posted to your loan(s) prior to the transition, these
payments may be delayed by up to 30 business days. However, we will post the payment to your loan(s) with the effective date that the
payment was made. Please immediately begin using MOHELA's new contact information to make payments to avoid payment posting delays.
7. If I normally use a bank or bill pay service to make payments, what do I need to do?
If your loan(s) have not transitioned, please do not use this address. You will be notified when your loans have
been transitioned to the new system.
You'll need to provide your bank or bill paying service with the following information for MOHELA's new payment address:
Note: It's important to provide the updated payment address and account number to your bank or bill paying service
immediately. If you don't make these updates, the bank or bill paying service will send your payments to the wrong address, and there
will be a delay in your account being credited, which could cause you to receive past due payment notifications.
8. If I am enrolled in Auto Debit, will the automatic payments continue with MOHELA?
Yes. Auto Debit has a new name on our new platform – Auto Pay. If you are enrolled in Auto Pay, your information will transition to
MOHELA's new system and automatic payments will resume with MOHELA. If something changes, MOHELA will notify you. You can also log in to
mohela.studentaid.gov to manage your Auto Pay. Please allow 3-4 business
days from the date listed on your transition notification letter for your billing and Auto Pay information to be available on the new
9. When will the consumer credit reporting agencies be updated with my account information?
MOHELA will notify consumer Credit Reporting Agencies (CRAs) of the transition to MOHELA's new platform within 90 days of the
transition date. Loan activity is scheduled to be reported monthly thereafter.
10. I sent MOHELA a form/application, do I need to resend this?
No action is necessary. Any form/application already processed or pending to be processed will be managed by MOHELA following the
completion of your account transition.
11. Will the status of my loan(s) change?
The status of your loans should remain the same throughout the transition process unless we are notified of a change. For example,
if your loans were in an In-School Deferment prior to the transition, your loans will remain in an In-School Deferment once the
transition has been completed unless MOHELA is notified of a change to your enrollment status.
12. Do I need to pay for help with my student loan benefits?
You never have to pay for help! If you have questions or need help with your student loan(s), contact us for free assistance. Learn
to avoid student aid scams at StudentAid.gov/scams.
Federal student loans offer flexible repayment plans, loan consolidation, forgiveness programs, and more. Programs include, but are not
limited to, Public Service Loan Forgiveness (PSLF), Teacher Loan Forgiveness, and closed school discharge. Visit StudentAid.gov to review
Pay policies at mohela.studentaid.gov.