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Contact Us

Toll Free: 888.866.4352 | International: 636.532.0600

TDD/TTY: 711 Relay Available for Hearing Impaired.

Live agents are available during the hours of:

7:00 a.m. – 9:00 p.m. Monday – Thursday
7:00 a.m. – 5:00 p.m. Friday

All times are Central Time.

Payment and automated account information is also available 24/7

Toll Free: 866.222.7060 | International: 636.532.0610

When you are unable to upload a form on the web site, this fax number is available to receive your correspondence and account documentation.

General Correspondence

633 Spirit Drive
Chesterfield, MO 63005-1243

Do not submit payments to this address.

For fastest processing of forms, please consider online submission where possible.

Mailing Payments

Your payment address may be different based upon your specific account information. Please log in or call for your payment address. For convenience, you may also pay online or by phone.

MOHELA Ombudsman

Our goal is to help you successfully repay your student loans, resolve your account dispute or concerns in a timely manner and provide you with excellent customer service.

To reach this goal, we need to understand your concerns and your expectations. We will research your issue based on Federal Policy and Regulations and provide you with an accurate and timely solution. Click here to learn more about the MOHELA Ombudsman process.

Schedule a Call

Need assistance with your account? Schedule a call with a MOHELA Customer Advocate at a time that works for you.

Required fields are marked with an asterisk (*).

How may we assist you? (Important: please do not include personal information in your message, i.e. full social security number, birth date, etc.)

Please allow 24 hours advance notice to schedule your call.