COVID-19 Information

  • Direct Loans



    Last Updated Jan. 28, 2021

    • On March 20, 2020, the office of Federal Student Aid began providing the following temporary relief on federal student loans owned by the Department of Education (ED): suspension of loan payments, stopped collections on defaulted loans, and a 0% interest rate.

    • On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), became law, providing for the above relief measures on ED-owned federal student loans through Step. 30, 2020.

    • On Aug. 8, 2020, the COVID-19 emergency relief measures were extended on ED-owned federal student loans through Dec. 31, 2020.

    • On Dec. 4, 2020, the COVID-19 emergency relief measures were extended on ED-owned federal student loans through Jan. 31, 2021.

    • On Jan. 20, 2021, the COVID emergency relief flexibilities were extended on ED-owned federal student loans through at least Sept. 30, 2021.


    During this time no interest is accruing and no payment will be due before at least Oct. 1, 2021 - unless you opted out of the forbearance.

    This page as well as StudentAid.gov/coronavirus will be updated with information for students, borrowers, and parents on a regular basis, so please check back frequently.

    Below are the actions being taken to provide continued relief:


    0% Interest Rate

    • As of March 13, 2020, your interest rate is 0% and this interest rate was extended through Jan. 31, 2021. This interest rate has been extended at least through Sept. 30, 2021.

    • Payments made on or after March 13, 2020 were automatically adjusted.

    • Payments are applied first towards the interest accrued prior to March 13, 2020 and the remainder is applied to the principal balance.


    Temporarily Postponed Payments Through At Least Sept. 30, 2021

    • In addition to receiving a 0% interest rate effective March 13, 2020, an Administrative forbearance was automatically placed on your Direct Loans from March 13, 2020 through Sept. 30, 2020 and was extended through Jan. 31, 2021. This forbearance has been extended at least through Sept. 30, 2021.

    • Monthly billing statements stopped on April 2, 2020 No payments due.

    • Auto-Debit stopped for the April 3rd due date forward. No payments due.


    During the Administrative Forbearance

    • If your income has changed and you would like to recalculate or apply for Income-Driven Repayment (IDR), visit StudentAid.gov/idr. If approved, the IDR payment plan will begin after the forbearance ends.

    • If you are on a qualifying repayment plan prior to the suspension, and work full-time for a qualifying employer during the suspension, you will receive credit toward Public Service Loan Forgiveness (PSLF) for the period of suspension as though on-time monthly payments were made.

    • If you are currently on an IDR plan, the administrative forbearance period counts toward Income-Driven Repayment (IDR) forgiveness.

    • You can continue to make payments at any time on mohela.com, by mail or through your bank (excludes our auto-debit program).

    • If you made a payment on/after March 13, 2020 and would like this refunded, please contact us.

    • Please keep your contact information up to date on mohela.com.


    Opting Out (Ending) the Administrative Forbearance

    • If you prefer to be due for payment before Sept. 30, 2021, resume billing/auto debit, you can request to end this forbearance by contacting MOHELA through one of the methods listed below:

      • Calling Customer service

      • Logging in to mohela.com to submit your request by secure email

      • Mailing your request to: MOHELA 633 Spirit Drive Chesterfield, MO 63005

      • If you choose to end this forbearance, please allow at least 21 days to begin billing you again.

    • If your loans become more than 30 days past due, this forbearance will automatically be applied again at least through Sept. 30, 2021.


    StudentAid.gov/coronavirus has information about topics such as the 0% interest period, forbearance (temporary suspension of payments), and defaulted loans.

  • FFELP Loans



    On January 20, 2021, President Biden directed the United States Department of Education to extend the pause on interest accrual and payments due on certain Student Loans owned by the Federal Government. The President’s directive is to remain in place at least through September 30, 2021. Your loans owned by MOHELA, which you received under the former Federal Family Education Loan Program, do not qualify for this pause in interest accrual; however, new benefits have been extended that will allow for you to stop payments due. We are committed to assisting you with your student loan needs and will continue to provide updates regarding the actions we are taking to help you.

    • A National Disaster/National Emergency forbearance may be available for request by calling customer service at 888.866.4352 or sending a secure message through your online account.

    • If your account becomes 30 or more days past due, the Disaster/National Emergency forbearance will automatically be applied through the end date of the "National Emergency Pandemic Disaster Dates" which is currently September 30, 2021.

    • If you are participating in Auto Debit and you need relief from making payments, you can suspend your Auto Debit by calling customer service at 888.866.4352.

    • To apply for or renew an Income-Based plan, please visit StudentAid.gov.

    • You may be eligible to consolidate your loans into a new Direct Consolidation Loan, originated and owned by the federal government, to qualify for the pause in both interest accrual and payments due through September 30, 2021. It is extremely important that you understand the possible negative consequences of consolidating your existing loan(s) into a new Direct Consolidation Loan:

      • Consolidation can sometimes result in a higher interest rate because the interest rate on a consolidation loan is the weighted average of the loans you consolidate, rounded up to the nearest one-eighth of one percentage point. Therefore, you may find that your rate is slightly higher than what you paid previously once the pause in interest accrual ends.

      • When you consolidate, any outstanding interest will capitalize, meaning that any outstanding interest will be added to your principal balance.

      • If you are (or at one time were) paying your MOHELA loans under an income based repayment (IBR) plan, when you consolidate you will lose credit for any qualifying payments made toward loan forgiveness under the IBR plan. For example, to earn loan forgiveness under an IBR plan, you must make at least 240 qualifying payments. If you consolidate, however, you will lose any credit that you received based on qualifying payments that you previously made.

      • Because a new consolidation loan often increases the period of time you have to repay your loans, it is possible that you may make more payments and pay more in interest than if you did not consolidate your loans into a new Direct Consolidation Loan.

      • If you have existing Direct Loans and you decide to consolidate those loans with your MOHELA loans into a Direct Consolidation Loan, Public Service Loan Forgiveness (PSLF) and Income Driven Repayment plan credits for your Direct Loans will be lost.


      Weigh the pros and cons before you decide whether a Direct Consolidation Loan is right for you. Visit StudentAid.gov/manage-loans/consolidation for more information and to complete an application if you decide to consolidate.

    • All other options to defer or reduce your monthly payment remain in full force and are based on regulations and eligibility. Visit Repayment Options/My Situation for more information.


  • CASHLoans



    We are here to assist with you student loan needs during the Coronavirus (COVID-19) situation.  If you or your family has been impacted by COVID-19, please contact MOHELA at 888.866.4352 or send us a secure message through your online account at mohela.com.  Options are available to help manage your student loan repayment which include pausing of payments through forbearance or a modification to existing loan terms.