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Servicemember and Veteran Liaisons

Bryan McEwen, Servicemember and Veteran Liaison

Bryan McEwen Photo

Bryan comes from a family with a long history of military service. Before settling down in Missouri, he served in the US Navy aboard the USS Miller. Bryan began working in MOHELA’s Contact Center in 2016, and joined MOHELA’s Customer Advocacy Team in 2018. Bryan brings his military knowledge and experience to MOHELA and advocates for those who have served with enthusiasm and respect.

Stephanie Huffman, Servicemember and Veteran Liaison

Stephanie Huffman Photo

Stephanie Huffman, graduated with her Bachelor of Science in Sociology and Anthropology from Truman State University. Stephanie began working in MOHELA’s Contact Center in 2013. In 2015, she joined MOHELA’s Customer Advocacy Team.

Stephanie continues to utilize both her extensive student loan experience and military knowledge to help advocate for all military Servicemembers and provide a world class customer service experience.

Stephanie descends from a long line of Servicemembers herself. Both her grandfather and brother served respectively. Her grandfather was a member of the United States Air Force and worked within intelligence during his career; while her brother was a member of the United States Naval Academy. With these cultural influences and her overall experience, Stephanie looks forward to aiding you through the repayment of your student loan(s).

William Turner III, Servicemember and Veteran Liaison

William Turner III Photo

William Turner III descends from a rich line of Servicemembers, with his father having served in the Gulf War (Desert Storm). A graduate of Cleveland Junior Naval Academy, William received his Bachelor of Science in Finance/Banking from the University of Missouri – Columbia in 2019. William began working in MOHELA’s Contact Center in 2019, and in 2020, he joined MOHELA’s Servicemember and Veteran Liaison Team. William takes pride in ensuring that all military borrowers receive a First-Rate experience, and thanks you all for your service to this country.


Customer Advocacy Team Photo

ABOUT THE CUSTOMER ADVOCACY TEAM

Our Customer Advocacy Team supports the Servicemember and Veteran Liaisons by providing:

  • Specialized assistance and attention to address borrower concerns

  • Solutions to borrower issues as quickly as possible

  • Efficient and accurate research based on Federal Policies and Regulations

  • Response to complex inquiries regarding student loan accounts and offering the best possible solution

  • Extensive support to internal teams to ensure we fulfill the Customer Promise