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Borrower Fact Sheet


Borrower Fact Sheet for federally-owned student loan accounts serviced by the Direct Loan Servicing Center now being serviced by MOHELA.

Payment and Billing

Automatic Withdrawal Changes:

Where To Send Payments:

Payments Made To Your Previous Servicer, Direct Loan Servicing Center Will Be Forwarded To MOHELA:

Billing Coupons Received From Previous Servicer, Direct Loan Servicing Center:

Your Account Number Will Change:

Online Payment Changes:

Past Due Payments:



General Account Information

Where To Send Correspondence And How To Contact MOHELA:

Any Correspondence, Forms/Letters, Sent To Your Previous Servicer, Direct Loan Servicing Center Will Be Forwarded To MOHELA:

Where To Obtain Tax Information:

When Account Information Will Be Available:

Active Options Such As Deferment, Forbearance, Repayment Schedule:



Online Account Access

MOHELA provides online access to your account 24/7. When you initially access your account online you will be prompted to create a new login/password since it is a different website than your previous servicer. Online services include:


Go Paperless! You can sign up today and begin monitoring your account activity. You can rest easy knowing that not only are you taking care of business, but you are helping take care of the environment as well.


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